An official website of the United States Government (NON-Prod - Development Environment)Erin M. Collins joined the Taxpayer Advocate Service as the third National Taxpayer Advocate in March 2020. Prior to becoming the National Taxpayer Advocate, she was the Tax Managing Director in charge of KPMG’s Tax Controversy Services practice for the Western area until her retirement in April 2019.
Users have visited this website in Fiscal Year 2024 seeking TAS assistance.
The office of the Taxpayer Advocate Service was created on July 30, 1996.
The number of most serious tax problems TAS presents to Congress each year in our Annual Report.
The number of recommendations proposed in the 2024 Annual Report to Congress (ARC) to the IRS to improve tax administration and protect taxpayer’s rights.
The amount of new cases received in TAS between October 1, 2023 and September 30, 2024.
The amount of calls received on the NTA Hotline between October 1, 2023 and September 30, 2024.
Congress created the Taxpayer Advocate Service (TAS) to help individual and business taxpayers resolve problems that haven’t been resolved through normal IRS channels. We also address large-scale, systemic issues that affect groups of taxpayers.
