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Published: April 29, 2015   |   Last Updated: September 23, 2020

ID Theft Times Two

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.


A young mother walked into the TAS office almost in tears because her 2014 refund was being delayed and she was not given much information or guidance by the IRS. The taxpayer also never received her 2011 refund. TAS found the IRS had flagged that year’s return as fraudulent due to identity theft. TAS obtained income documents from the taxpayer for both years and sent them to the IRS to release the refunds. Because of TAS’s efforts, the IRS expedited the 2014 refund and sent her a refund for 2011 that she didn’t expect. She was extremely happy with the assistance she received from TAS.

Learn more about Identity Theft.

If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.