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Published: April 5, 2018   |   Last Updated: November 18, 2020

TAS Helps Disabled Veteran Receive Portions of Her Refunds from Three Years

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.


While participating in a Veterans’ Stand Down event, a married couple, both whom are disabled veterans, approached TAS employees about a tax problem. The taxpayers indicated they had tried to understand and resolve their tax issue for years without success. The couple indicated they were facing a possible eviction because the IRS had withheld their income tax refund and they didn’t understand why. The TAS employees researched their account and discovered that not only had their current refund been applied to an outstanding tax debt, but the two prior year refunds had been applied too.


If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.