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Published: July 7, 2017   |   Last Updated: September 23, 2020

Victim of Preparer Fraud Receives Refund

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.


TAS advocated on behalf of a taxpayer who was the victim of tax return preparer fraud. The taxpayer was very frustrated, since the first time she became aware of the fraud was when the IRS sent her a balance due notice on her tax return. TAS advocated for her by submitting all of the appropriate documentation to the IRS. It took significant efforts by TAS to get the IRS to recognize the taxpayer as a victim of preparer fraud. Ultimately, TAS was able to get the taxpayer’s account corrected and the balance due amount removed. The TAS office was relentless in making sure the taxpayer received the proper refund and that she was not held responsible for the refund the preparer received.

If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.