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Published: April 17, 2020   |   Last Updated: November 18, 2020

Coronavirus (COVID-19) – TAS Customer Case Related Alerts

The Taxpayer Advocate Service (TAS) remains committed to assisting taxpayers and championing their taxpayer rights.

The information provided on this page applies only to taxpayers who have open cases with TAS. Updates will be posted here as information changes.


Amended Tax Return Updates

(5/29/20) If you were instructed by the Taxpayer Advocate Service to write “ICT/IVO” on the top of your IRS Form 1040X, Amended U.S. Individual Income Tax Return, and mail it to the Internal Revenue Service in Andover, MA, please be aware that this location is now accepting mail. If you already sent it, but it was returned, you may now mail it again. If you did not mail it yet, you may do so now, but only if you were previously instructed to do so by your TAS Case Advocate. Be aware that due to continued closures of other IRS functions at this location, the processing of this form will be delayed.  Please check back here for future updates on this location.


TAS will continue to offer help to qualified taxpayers. You can also visit our TAS Tax Tips and Get Help center for help with common tax questions. If you do not currently have a case with us, but have an unresolved tax issue that is causing an economic hardship, please contact your local Taxpayer Advocate Service office.

Please note that TAS is not able to respond to general inquiries about IRS Economic Payments.


Follow the Taxpayer Advocate Service across social media: TwitterFacebookLinkedIn and YouTube or visit our Tax News page for updates.