Letter 5071 C
Return Processing Stopped, Notice Issued
View our interactive tax map to see where you are in the tax process. It could help you navigate your way through the IRS.
Call IRS immediately as you may be a victim of tax-related identity theft.
If you filed: Call the IRS Identity Verification number on your letter. Contact can be made online or by phone to verify your identity and tax return information.
Use the IRS’s secure Identity Verification Service. It’s quick, secure, and available 24 hours a day.
Have a copy of the 5071C letter you received and a copy of the tax return for the tax year shown in the letter.
Call the toll-free IRS Identity Verification telephone number in the 5071C letter within 30days from the date of this letter.
The toll-free number IRS Identity Verification number is for Identity Verification only. No other tax-related information, including refund status, is available.
Once you have successfully verified your identity, it may take up to 9 weeks for you to receive your refund or apply the overpayment to next year’s estimated tax. However, if there are other issues, you may receive a notice asking for more information, and this may delay your refund.
If the IRS can’t verify your identity over the phone, they may ask you to schedule an appointment at your local IRS office to verify your identity in person. You will need to bring the documents listed above. You can make an appointment by calling toll free 1-844-595-5640.
Have the following available when you call:
Note: Authorized third parties may assist taxpayers, but the taxpayer must be present on the phone or in-person.
The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers and protects taxpayers’ rights. We can offer you help if your tax problem is causing a financial difficulty, you’ve tried and been unable to resolve your issue with the IRS, or you believe an IRS system, process, or procedure just isn’t working as it should. If you qualify for our assistance, which is always free, we will do everything possible to help you.
Visit dev.taxpayeradvocate.irs.gov or call 1-877-777-4778.
Low Income Taxpayer Clinics (LITCs) are independent from the IRS and TAS. LITCs represent individuals whose income is below a certain level and who need to resolve tax problems with the IRS. LITCs can represent taxpayers in audits, appeals, and tax collection disputes before the IRS and in court. In addition, LITCs can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Services are offered for free or a small fee. For more information or to find an LITC near you, see the LITC page on the TAS website or Publication 4134, Low Income Taxpayer Clinic List.
Return Processing Stopped, Notice Issued Letter 5071C