Today National Taxpayer Advocate Nina Olson testified before the House Committee on Oversight and Government Reform about her 2014 Annual Report to Congress.

She discussed this year’s tax filing season and the key points of the report, including the IRS’s failure to meet taxpayers’ need for service, which she said erodes taxpayer trust in the system and undermines voluntary compliance.

Watch the full testimony: House Committee on Oversight and Government Reform: The Taxpayer Advocate’s Annual Report.