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Open Recommendations

2019 - Customer Service Strategy

The IRS Needs to Develop a Comprehensive Customer Service Strategy That Puts Taxpayers First, Incorporates Research on Customer Needs and Preferences, and Focuses on Measurable Results

2020 - RESEARCH STUDY #1: The IRS Can Systemically Identify Taxpayers at Risk of Economic Hardship and Screen Them Before They Enter Into Installment Agreements They Cannot Afford

The IRS Can Systemically Identify Taxpayers at Risk of Economic Hardship and Screen Them Before They Enter Into Installment Agreements They Cannot Afford

2020 - MSP #2: Telephone and In-Person Service

Taxpayers Face Significant Difficulty Reaching IRS Representatives Due to Outdated Information Technology and Insufficient Staffing

2020 - MLI #1: Appeals From Collection Due Process (CDP) Hearings Under IRC §§ 6320 and 6330

MLI #1-1 (Use internal data pertaining to...) and MLI #1-2 (Revise CDP notices)