en An official website of the United States Government (NON-Prod - Development Environment)
Popular search terms:
Published: June 30, 2017   |   Last Updated: September 23, 2020

NBC12 helps taxpayer get TAS assistance

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.


A cancer patient says she tried numerous times to find out what happened to her missing tax return, but she says she could not get an actual person on the phone at the Internal Revenue Service (IRS) to check on the status of her money. Find out how Taxpayer Advocate Service provided assistance to this taxpayer in need. Read the full story on NBC12: Woman calls 12 On Your Side about delayed tax refund (NBC12).

If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.